Refund policy

Can I cancel or change my order?

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if requested up to 24hrs from when the order was placed. 

Please email support@everstarjewelry.com to check if changes or cancellations are possible providing the reason you wish to cancel.

 

My item is damaged / incorrect, what do I do?

Please email support@everstarjewelry.com for any items that arrived damaged, defective or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without confirmation from our support team first.

 

Can I return my purchase?

If you are unsatisfied with your product for any reason you will have 10 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased from Everstar Jewelry in accordance with the terms below:

A return authorization must be requested within 10 days of your date of delivery. You must contact us at support@everstarjewelry.com to request and receive an Return Authorization Number (RAN).

The return authorization number must be included along with your returned product. 
Once an RAN is received please return the item and email us back with the RAN and the tracking number so we can track your return.

You must return the Product to the address provided at your cost, to receive a refund within 14 days of receipt of RAN.

Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, Package protection and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Everstar Jewelry.

If you return (a) Product to Everstar Jewelry without a return authorization from Everstar Jewelry or (b) without all parts and accessories originally included with your purchase, Everstar Jewelry retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

If the product is inspected and determined to be in good physical condition, Everstar Jewelry retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.

We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please email support@everstarjewelry.com for assistance, explaining your reasons for wanting to return it. 

Returns are offered within 10 days after product delivery on items.

Please note:

• Personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping is non-refundable.
• Allow 5-7 business days from the date your package arrives to us for your return or exchange to be processed.
• Return shipping charges are the responsibility of the customer. If a product is defective or received incorrectly, we will be happy to provide a return shipping label.
• We are not responsible for returns until they reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.  Without proof of receipt and delivery, we will not be able to process your return in a timely manner.

 

How to Return or Exchange

To process any returns or exchanges please email support@everstarjewelry.com. 

State in the message:

• Return - Advise the reason for the return. Please be as honest as possible to help us correct any issues and process them as best as we can.

Once the product is received please allow 3-5 business days for your return to be processed.

My item looks different to the online listing

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.

Returned-to-Sender & Refused Packages

• This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
• We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
• We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.